Friday, January 28, 2011

No Mobile Site? Don’t Make Your Customers Angry

Reflecting on all the Holiday hustle and bustle, thank goodness the shopping trips are over. Running from this store to that, fighting the crowds of folks frantically searching for the perfect gift and the best deals.
If you were anything like me, you found yourself standing in Toys R Us, staring at an empty shelf where that “just so perfect” gift used to be. After the initial panic subsided, what did I do? I grabbed my smartphone and went straight to the Internet. Was the item in stock online? Did another location have the item? Did a competitor have one?

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